yes we have upgraded our helpdesk again, however this time to a much more constructed system that we feel will be much more better supported for you the customer.
What does this mean for you the customer? Means strictly support tickets are handled in it and that it prevents tickets being buried with billing or having to sort tickets. Much easier to break things down and ensure support is handled properly with less hands involved.
Will I be able to get better support? Yes, this is just about support and this means that any actual hardware or software, non billing related will be address here.August 15, 2020