After issues with the previous help, we are glad to say that we have gottne a chance to get things improved with an upgraded helpdesk. We have gottne the latest and best articles/tutorials in place for you. This allows for us to be able to enhance the features to the fullest.
After the way things were moving to slow with the previous helpdesk, we were glad to be able to get the latest helpdesk version and configure it to help handle the tech tickets properly, professionally.
We will ensuring that our shared and resellers have an email address to send when they are wanting to do emails instead of tickets. Configured email to be converted itno tickets for more support management and also ensuring all requests are documented, properly addressed or possibly turned into more articles for others.