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Knowledgebase : Reseller Hosting

If your wanting to setup custom nameservers, please be aware that you will need to make sure that you aware that this is done at your domain registrar and not just done with us. We will make them based on what your wanting as far as how they are labeled, such examples are or

If you are needing help with getting these setup then please be aware that we will be requiring you submit a ticket to get this done.

We will provide you with the server IPs that you will be able to use with your custom name servers.

You will be required to contact our or submitting a ticket to get the process going for getting your account migrated from your previous host to us. This process generally takes very little to no time at all depending on how big your account is with your old host. If you account is under 10GB then it is fairly quick, but if your account is over 10GB then it will be a little bit longer.

Please note that if your previous host has issues with allowing remote access to your current account, then we will be required to do a backup in order to move the account. This would be the only choice to work with as a backup plan since that would be the only option left to work with.

Please note this is a sample of the welcome email that is sent to you once you purchase hosting through us.


If you have requested a domain name during sign up then this will not be visible on the internet for between 24 and 72 hours. This process is called Propagation. Until your domain has Propagated your website and email will not function, we have provided a temporary url which you may use to view your website and upload files in the meantime.

Dear {$client_name},

The reseller hosting account for {$service_domain} has been set up. The username and password below are for both cPanel to manage the website at {$service_domain} and WebHostManager to manage your Reseller Account.

New Account Info

Domain: {$service_domain}
Username: {$service_username}
Password: {$service_password}
Hosting Package: {$service_product_name}

Control Panel: http://{$service_server_ip}:2082/
Web Host Manager: http://{$service_server_ip}:2086/

Web Host Manager Quick Start

To access your Web Host Manager, use the following address:


The http:// must be in the address line to connect to port :2086
Please use the username/password given above.

To Create a New Account

The first thing you need to do is scroll down on the left and click on ' Package' so that you can create your own hosting packages. You cannot install a domain onto your account without first creating packages.

1. Click on ' a New Account' from the left hand side menu
2. Put the domain in the '' box (no www or http or spaces ? just After putting in the domain, hit TAB and it will automatically create a username. Also, enter a password for the account.
3. Your package selection should be one that you created earlier
4. Then press the create button

This will give you a confirmation page (you should print this for your records)

Please do not click on anything that you are not sure what it does. Please do not try to alter the WHM Theme from the selection box - fatal errors may occur.


Temporarily you may use one of the addresses given below manage your web site

Temporary FTP Hostname: {$service_server_ip}
Temporary Webpage URL: http://{$service_server_ip}/~{$service_username}/
Temporary Control Panel: http://{$service_server_ip}/cpanel

Once your domain has Propagated

FTP Hostname: www.{$service_domain}
Webpage URL: http://www.{$service_domain}
Control Panel: http://www.{$service_domain}/cpanel
Web Host Manager: http://www.{$service_domain}/whm

Mail settings

Catch all email with your default email account

POP3 Host Address : mail.{$service_domain}
SMTP Host Address: mail.{$service_domain}
Username: {$service_username}
Password: {$service_password}

Additional mail accounts that you add

POP3 Host Address : mail.{$service_domain}
SMTP Host Address: mail.{$service_domain}
Username : The FULL email address that you are picking up from (e.g.
If your email client cannot accept a @ symbol, then you may replace this with a backslash .
Password : As specified in your control panel

Thank you for choosing us.

If you have any questions about your account, please direct them to for fastest response.

Thanks for choosing
DCTS Solutions Hosting

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