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Knowledgebase : How To's

If your wanting to setup custom nameservers, please be aware that you will need to make sure that you aware that this is done at your domain registrar and not just done with us. We will make them based on what your wanting as far as how they are labeled, such examples are ns1.domain.ltd or dns1.domain.ltd.

If you are needing help with getting these setup then please be aware that we will be requiring you submit a ticket to get this done.

We will provide you with the server IPs that you will be able to use with your custom name servers.

All domains are able to get a FREE SSL from cPanel aka Sectigo only upon successfully pointing your domain to the server first then waiting at least 10 minutes. If you go to the url https://yourdomain.ltd and it doesn't load, then please ask for help via live chat or through a ticket.

The helpdesk will only process the manual request if it has been 24 hours, if it hasn't been over 24 first then please allow the server to run the process again.

You will be required to contact our helpdesk@dctshosting.com or submitting a ticket to get the process going for getting your account migrated from your previous host to us. This process generally takes very little to no time at all depending on how big your account is with your old host. If you account is under 10GB then it is fairly quick, but if your account is over 10GB then it will be a little bit longer.



Please note that if your previous host has issues with allowing remote access to your current account, then we will be required to do a backup in order to move the account. This would be the only choice to work with as a backup plan since that would be the only option left to work with.

When you want to access your emails without going to your control panel all the time then you can simply go to the following url and it will direct you to the webmail login screen.

https://domain.ltd/webmail

Please note to change domain.ltd to your domain you have hosted with us.

When setting up Outlook and your custom created email, you would generally add it as other for the type. If you don't have a paid SSL then it will or ideally should pull the mail settings from the server as it configured to auto populate. Please note that you will be required to use the full email address when setting up the account as it is required in order to properly set it up.

If you have paid SSL then you will need to manually set the server settings as it doesn't have the auto discovery function possible as per cPanel has changed this.

If you need help with this, please use our helpdesk to contact us and we will work with you on getting it setup.

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